FAQ

Q: When will I recieve the pattern I ordered?

A: When I´m online. If you buy a pattern I will recieve an e-mail from Pay Pal as soon as the payment goes through. If I´m anywhere near my phone or computer I will log on and send it immediately. If you order a freebie I will not get any notification, so I have to go online to see the order. I´m online many times every day (except when I sleep or drive a car) so you´ll have to wait max 10 hours. The pattern comes in the second e-mail from the website, and they look almost the same. Sometimes the e-mail goes to spam! So it´s a good idea to check your spam folder.

Q: Do I have to make a user?

A: No. But if you do you always have your patterns available on the website.

Q: Where can I find the gauge/tension?

A: It´s in the pattern/PDF.

Q: I can´t find my country in the list, why?

A: Well, that´s because of the VAT system in EU. It made it impossible for a tiny business like mine to sell to people in EU, sorry! All the other countries in the world are on the list.

Q: Why do I need to add the address when I only want a free pattern?

A: This is connected to the previous question. I can´t remove it from the freebies and keep it on the other patterns with the program I´m using. And because of the VAT I have to know which country people live in.

Q: Where can I find the patterns in Norwegian?

A: At juliescreativeworld.no

Q: I don´t have a Pay Pal account, how can I pay?

A: You just choose the logo of the credit card you´re using and pay with that. Pay Pal is more secure than the other paying methods, so both you and I are more safe with Pay Pal.